Help Desk Solutions


Need service desk solutions? Upgrades? Expert staffers? Wymond Associates provides all of these tools and more.

Our experience includes deploying ITIL-based service desks, software development and call center management via Voice-Over Internet Protocol (VOIP) solutions. Often, we provide integrated solutions that include detailed ticketing, real-time reporting and service level management metrics.

The results: Increased productivity, increased first-call resolutions, more effective automation, increased customer satisfaction and faster knowledge transfer between help desk staff.

See how we helped the Office of the Chief Information Officer (OCIO) Services Desk at the U.S. Patent and Trade Office (USPTO), where we were able to reduce call center volume and ensure 24x7 support as they expanded their complex telework program from 3,500 to 9,000 users.

Hot Button Issues

Technologies & Methodologies

Working with Wymond will help you mitigate common help desk risks, including:

  • Absence of Performance Metrics
  • Low Customer Satisfaction
  • Staff Retention

Wymond’s team of experts is skilled in a variety of essential technologies and methodologies, including:

  • BMC Remedy
  • CA
  • Configuration Management Database (CMDB)
  • Customer Satisfaction Measurement
  • Service Level Agreements (SLAs)
  • Front Range
  • Heat
  • HP
  • IT Infrastructure Libraries (ITIL)
  • Siebel
  • Telephony ININ (I3)
  • Voice-Over Internet Protocol (VOIP)

 

Case Studies

Wymond Services and Inquires

CONTACT: 
Wymond Associates
(703) 718-2004
HELLO@wymondassociates.com