Need service desk solutions? Upgrades? Expert staffers? Wymond Associates provides all of these tools and more.
Our experience includes deploying ITIL-based service desks, software development and call center management via Voice-Over Internet Protocol (VOIP) solutions. Often, we provide integrated solutions that include detailed ticketing, real-time reporting and service level management metrics.
The results: Increased productivity, increased first-call resolutions, more effective automation, increased customer satisfaction and faster knowledge transfer between help desk staff.
See how we helped the Office of the Chief Information Officer (OCIO) Services Desk at the U.S. Patent and Trade Office (USPTO), where we were able to reduce call center volume and ensure 24x7 support as they expanded their complex telework program from 3,500 to 9,000 users.
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Technologies & Methodologies |
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Working with Wymond will help you mitigate common help desk risks, including:
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Wymond’s team of experts is skilled in a variety of essential technologies and methodologies, including:
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